Data Deletion Instructions

Request deletion from Friends SocialSync

You may request deletion of your SocialSync account, personal information, connected-platform credentials, uploaded media, drafts, schedules, and publishing history.

1. Send an email from the address associated with your SocialSync account to social@friendsguidetravels.com.
2. Use the subject SocialSync Data Deletion Request.
3. State whether you want your entire account deleted or only data for a named connected platform.
4. Include your SocialSync account email and the connected account/page name. Do not send passwords, access tokens, or government identification by email.
5. Complete a reasonable ownership verification step if requested. We will confirm receipt and process verified requests within 30 days, unless applicable law permits or requires a different period.

Stop platform access immediately

To prevent future publishing while a deletion request is being processed:

1. Open SocialSync → Accounts and disconnect the relevant account.
2. Open the connected provider's security or app-permissions settings and revoke Friends SocialSync access.

Revoking provider access stops new API access but does not automatically delete records already held by SocialSync. Use the email process above for deletion.

What deletion covers

• account profile and authentication records;
• encrypted OAuth access and refresh tokens;
• connected account identifiers and metadata;
• drafts, schedules, uploaded media, and platform variants; and
• publishing records associated with the deleted account or integration.

Content already published to third-party platforms is controlled by those platforms and is not removed by deleting SocialSync data. Delete that content through the relevant platform.

Limited retention after deletion

We may retain limited information when required for security, fraud prevention, legal compliance, dispute resolution, or enforcement. Residual copies may remain temporarily in protected backups until removed through normal backup rotation. Retained data will not be used for new publishing or marketing.

Questions or request status

Contact social@friendsguidetravels.com. See our Privacy Policy for more information about our data practices.